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Please read through our Frequently Asked Questions (FAQ) to get an immediate answer to our most frequent inquiries. Please contact us at GothicBuzz.com, if you are unable to find an answer in our FAQ.
How to place an order at GothicBuzz.com?
Orders for all jewelry sold at GothicBuzz.com, may be purchased online at our website’s shopping cart system. You will first need to register as a user at GothicBuzz.com
How do I make payment for my orders at GothicBuzz.com?
Payments for all orders of Gothic Buzz jewelry purchased at GothicBuzz.com can be paid using VISA/Master credit cards via PayPal or directly through your PayPal account.
We also accept payments using Western Union or a direct TT transfer.
What currency are the prices at GothicBuzz.com denominated in?
All prices quoted at GothicBuzz.com are denominated in American Dollars (US Dollars)
If I pay by credit card, how will I be billed on my credit card?
As our prices are denominated in US dollars, you will be billed in US Dollars for your order.
How long will we take to process your order made at GothicBuzz.com?
If you are not located in the United States or if your credit card account is not denominated in American Dollars, your local credit card issuing bank will have the US dollar amount converted to your local currency.
How long will we take to process your order made at GothicBuzz.com?
Once an order is made with a confirmed payment via our website, it will be processed immediately and will take up to 30 days before it is shipped. This is because all our jewelry designs are hand crafted and a lead time is needed.
How do I check the status of my order made at GothicBuzz.com?
You may log into your account at GothicBuzz.com to check the status of your order.
Can I cancel an order after it is processed?
All sales made at GothicBuzz.com are final. We cancel an order only if it had not been processed. A refund will be made on your card after an order is successfully cancelled.
Where do GothicBuzz.com ship to?
GothicBuzz.com ship our orders WORLDWIDE.
How long is the shipping transit time?
Shipping times vary depending on the destination county. Please visit our shipping policy page for more details on shipping times.
How much does shipping cost for my order?
Wordwide Shipping costs for all orders at GothicBuzz.com will be charged at a FLAT rate of $30 for orders below $300. We provide FREE shipping for all orders above $300.
How is my order going to packed?
All orders made at GothicBuzz.com, will be packed in a plain brown postal box for shipment. When receiving your order, there will be no indication on the box about the contents inside.
What if my items purchased get damaged during shipment.
It is rare that our jewelry will get damaged while in transit, because all jewelry will be packed in a pouch and cushioned in the hard cardboard postal box.
However, you should inform us immediately upon receipt of your shipment if you notice that your jewelry had been damaged. We may require the item to be sent back to us or have a photo of the damaged item to be emailed to us, before a replacement is sent to you. We have agreements with the courier companies we work with to have damaged items compensated for.
What happens if my order made at GothicBuzz.com gets lost in transit?
Please contact us immediately on order shipments that are lost. We will contact the courier company to have the case investigated. It is not common for shipments to be lost in transit. However if it is confirmed to be lost, we will send a replacement package to you.
What happens if I provide the wrong shipping delivery address?
GothicBuzz.com will not be responsible for lost packages because the delivery address provided while making your order is wrong.
Please ensure that your delivery address is correct when making your purchase. We will ensure that your package is shipped to the correct delivery address, but you’ll have to assist us in ensuring that the address you provide is accurate!
What happens if no one is at home when the courier company delivers the package?
In most cases, the delivery person will drop a notification card in your mail box informing you that they were here to deliver a package but no one was in to receive it.
The procedures are different in every country but in most cases, they will give you a number to call to arrange for a redelivery or go to the nearest post office to collect the package.
What are Gothic Chrome styled jewelry ?
Gothic Chrome styled jewelry are designs of jewelry that give you the same kind of look and style as people who are seen wearing Gothic Hearts jewelry. They often have the cool, gothic or punk look.
What kind of jewelry you sell at GothicBuzz.com?
GothicBuzz.com sells only the best quality Gothic Styled jewelry that is manufactured using 100% Genuine 925 Sterling Silver.
Our jewelry at GothicBuzz.com basically only has the same “style” as some gothic brands jewelry if it happens to be the same.
What materials are used to manufacture our Gothic Buzz jewelry?
Unless otherwise stated, all jewelry sold on GothicBuzz.com are made from only the finest quality 925 sterling silver, and are hand-crafted to the finest details.
How will jewelry purchased at GothicBuzz.com be packaged in?
Each piece of 925 Sterling Silver Gothic Buzz jewelry purchased from GothicBuzz.com will be packed in a gift box and silver polishing cloth
Are the photos of the products displayed on GothicBuzz.com what I will receive?
Yes, all our jewelry sold on our website will look just like those on the photos.
Can GothicBuzz.com guarantee that the jewelry sold are 100% 925 Sterling silver?
Yes, GothicBuzz.com GUARANTEES that all jewelry sold on our website are made from only 100% 925 Sterling silver unless stated otherwise
Can GothicBuzz.com guarantee that the jewelry sold are 100% 925 Sterling silver?
Our goal is to have a long term relationship with all our customers and we will accept a FULL refund should our jewelry be found not to be made from 925 Sterling Silver.
How often will GothicBuzz.com releases new designs?
There is no fixed times in which we will release new designs. Our production team is always working closely with our factory to manufacture the latest “in fashion” style. Emails will be sent to our current customers as well as those on our mailing list as soon as we have new designs.
